Colorado Judicial Branch
Financial Systems Support
Job Title
Financial Systems Support
Job Code
R46410
Job Series
Financial Systems Support
FLSA Status
Non-exempt
OCC Group
Financial Services (FS)
Signature of the State Court Administrator approval available on file in the Human Resources Division.
General Statement Of Duties
This is an entry level position that supports technology systems owned and maintained by the Financial Services Division of the Colorado Judicial Department. This position performs a variety of duties including, but not limited to, user support and training, application, and enterprise system support, troubleshooting software issues, account maintenance and report development.
Distinguishing Factors
This potion is distinguished from other classifications by the focus on support and maintenance of specific departmental systems. This position places emphasis on learning system support and operational procedures as they apply to their division of the Colorado Judicial Department. Duties include addressing customer support requests, monitoring system performance, communicating regularly with stakeholders the status of any outstanding issues.
Essential Functions Of the Position
Understands and follows financial, contracting, and probation operating procedures to ensure that technical solutions match user needs in an appropriate manner.
Monitors support line incidents and service requests. Provides first tier support to assist users with system questions or issues, troubleshoots errors and alert messages.
Assists with user communication and outreach.
Acts as a training resource for users on the use of departmental systems based on existing training materials. Documents training of staff.
Assists in creating and updating training documents.
Maintains system accounts including adding, editing and removal of users. Configures users for role.
Updates and adds system data as needed.
Assists in testing functionality and performance of existing systems.
Works collaboratively with vendors and other departments to provide solutions for business requirements.
Assists in creating and updating system queries using SQL.
Attends meeting and trainings a required.
Performs project tasks as needed.
Performs other duties as assigned.
Supervisor Responsibilities
No formal supervisory responsibility. Responsible for one’s own work product.
Minimum Education
Graduation from an accredited college or university with a bachelor’s degree in computer science or related filed and one (1) year of professional computer/IT technical support experience.
OR
Five (5) years of professional computer/IT technical support experience.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment
This position is subject to many interruptions and may be required to handle multiple calls and inquires at once. The noise level in the work environment is usually moderate.